Rules Governing the Business of Electronic Stored Value Card Issuers Article 3
Issuers shall specify their contact information, and the methods for looking up the rights and obligations of the cardholders of the electronic stored value card, in writing or by electronic document, and notify the cardholders about the following matters:1. The method of using the stored value card, causes for termination and means of refund; and2. Processing fees, and other charges that shall be paid by the cardholders. The description shall be written in plain language, and supplemented with examples.3. The process of handling any disputed transaction of the electronic stored value cards.4. The rights and obligations of the cardholders.5. Other matters as required by the Competent Authority.In addition to the above mandatory notifications, the issuers of registered electronic stored value cards shall notify the cardholders about the following matters in writing or by electronic document:1. The procedure for handling lost, stolen, or destroyed electronic stored value cards;2. The relevant rights and obligations when the electronic stored value card is misappropriated or used by a person other than the cardholder, altered, or counterfeited;If the two foregoing matters are provided in an electronic document, the issuer shall specify the methods for looking up the terms and conditions of the cardholders on the electronic stored value card or in writing.The statements in the written or electronic document under Paragraphs 1 and 2 shall be in plain and clear language. Any important information related to the cardholder’s rights shall be clearly marked.The electronic document mentioned in Paragraph 1 and Paragraph 2 hereof is an electronic record referred to in Subparagraph 1, Paragraph 1, Article 2 of the Electronic Signatures Act.The fees charged to cardholders by the issuer should reasonably reflect its costs.A cardholder may report the loss and request to disable a lost or stolen electronic stored value card if it is one of the types below:1. A registered electronic stored value card.2. A registered electronic stored value card issued by an issuer by January 1, 2019 but not modified to conform with the requirements of Subparagraph 1, Paragraph 3, or Paragraph 5, Article 2, provided that the cardholder has been requested to submit the identity information under Subparagraph 1, Paragraph 3, Article 2.3. An unregistered electronic stored value card, which is issued in collaboration with a bank, school, telecommunications company or governmental agency, combined with a student ID card, user number, ID document, or other registered instrument, provided that the cardholder has been requested to submit the identity information under Subparagraph 1, Paragraph 3, Article 2.4. An unregistered electronic stored value card, which is issued for a special certain group in accordance with the policy of the governmental agency, provided that the cardholder has been requested to submit the identity information under Subparagraph 1, Paragraph 3, Article 2.
中文原文 電子票證發行機構業務管理規則第3條
發行機構應於電子票證、書面或電子文件載明發行機構之聯絡資訊及可查詢持卡人權利義務訊息之管道，並告知持卡人下列事項：
一、電子票證之使用方式、終止事由及款項退還之方式。
二、向持卡人收取手續費及可能負擔之一切費用；並應以淺顯文字輔以實例具體說明之。
三、有關電子票證交易帳款疑義之處理程序。
四、攸關持卡人權利義務之事項。
五、其他經主管機關規定之事項。
發行機構發行記名式電子票證，除前項應告知事項外，並應以書面或電子文件告知持卡人下列事項：
一、電子票證遺失、被竊或滅失時之處理方式。
二、電子票證遭冒用、變造或偽造之權利義務關係。
發行機構以電子文件方式辦理前二項事項者，應於電子票證或以書面載明可查閱該電子文件之管道。
第一項及第二項書面或電子文件告知內容應通俗簡明，攸關持卡人權益之重要事項，應以顯著方式標示。
第一項及第二項之電子文件指電子簽章法第二條第一項第一款規定所稱之電子文件。
發行機構向持卡人收取之各項費用應合理反映其成本。
下列各款之電子票證如有遺失或被竊等情形時，持卡人得辦理掛失停用手續：
一、記名式電子票證。
二、中華民國一百零八年一月一日前發行機構所發行記名式電子票證未調整符合第二條第三項第一款或第五項規定，經徵提第二條第三項第一款規定之持卡人基本身分資料。
三、發行機構與學校、行動通信業務經營者及政府機關合作，結合學生證、用戶號碼或身分證明文件等記名式工具所發行之無記名式電子票證，經徵提第二條第三項第一款規定之持卡人基本身分資料。
四、發行機構配合政府機關政策所發行具特定身分者使用之無記名式電子票證，經徵提第二條第三項第一款規定之持卡人基本身分資料。
一、電子票證之使用方式、終止事由及款項退還之方式。
二、向持卡人收取手續費及可能負擔之一切費用；並應以淺顯文字輔以實例具體說明之。
三、有關電子票證交易帳款疑義之處理程序。
四、攸關持卡人權利義務之事項。
五、其他經主管機關規定之事項。
發行機構發行記名式電子票證，除前項應告知事項外，並應以書面或電子文件告知持卡人下列事項：
一、電子票證遺失、被竊或滅失時之處理方式。
二、電子票證遭冒用、變造或偽造之權利義務關係。
發行機構以電子文件方式辦理前二項事項者，應於電子票證或以書面載明可查閱該電子文件之管道。
第一項及第二項書面或電子文件告知內容應通俗簡明，攸關持卡人權益之重要事項，應以顯著方式標示。
第一項及第二項之電子文件指電子簽章法第二條第一項第一款規定所稱之電子文件。
發行機構向持卡人收取之各項費用應合理反映其成本。
下列各款之電子票證如有遺失或被竊等情形時，持卡人得辦理掛失停用手續：
一、記名式電子票證。
二、中華民國一百零八年一月一日前發行機構所發行記名式電子票證未調整符合第二條第三項第一款或第五項規定，經徵提第二條第三項第一款規定之持卡人基本身分資料。
三、發行機構與學校、行動通信業務經營者及政府機關合作，結合學生證、用戶號碼或身分證明文件等記名式工具所發行之無記名式電子票證，經徵提第二條第三項第一款規定之持卡人基本身分資料。
四、發行機構配合政府機關政策所發行具特定身分者使用之無記名式電子票證，經徵提第二條第三項第一款規定之持卡人基本身分資料。