Rules Governing the Administration of Electronic Payment Business Article 26

When the contractual relationship between a user and an electronic payment institution is terminated or ceases to exist, the electronic payment institution shallreturn the balance of withdrawable funds of the user from the e-payment account or the stored value card, and the amount collected in advance and agreed to repay by the electronic payment institution within a reasonable period of time.When funds in the e-payment account that an electronic payment institution returns according to the preceding paragraph or when the amount to be refunded in a stored value card exceeds NTD 3,000, the funds may not pay in cash, but shall transfer the refunds into the user’s deposit account, registered stored value card or his/her e-payment account at the same electronic payment institution. This requirement shall not apply in case of exceptions specified in other laws and regulations.For an unregistered stored value card, except in cases where the contractual relationship between a user and an electronic payment institution is terminated or ceases to exist, the electronic payment institution shall not refund the balance in the card, in whole or in part, based on the user’s request.