Regulations Governing Cross-selling Activities Among Subsidiaries of a Financial Holding Company Article 9

When service personnel conducting cross-selling engage in the other businesses, their acts shall directly have legal effect on the other subsidiaries, and the fulfillment of the relevant contractual liabilities shall be the responsibility of the other subsidiaries. However, if there is intent or negligence on the part of the institution providing the business premises, it shall also be held responsible.Where a dispute arises between a customer and the other subsidiaries, the institution in the core business or its personnel shall assist the customer in contacting and negotiating with the other subsidiaries. However, if the institution in the core business or its personnel is negligent in handling mandated affairs, or causes damage to the customer due to acts exceeding the scope of authorization, it shall be liable for compensation for such damage.