Regulations Governing the Mediation of Disputes Arising from the Transportation between Civil Aviation Passengers and Aircraft Carriers Article 9

If passengers or the representative(s) chosen by and among themselves and the carrier or its representative(s) fail to settle any dispute or reach an agreement as to the damages or compensation, either side may still request the CAA to mediate such matters.The CAA may form a mediation committee for consumer complaints so as to render assistance in mediating the matters mentioned in the preceding paragraph. The details for the establishment of the aforesaid committee shall be otherwise prescribed by the CAA.