Regulations Governing the Mediation of Disputes Arising from the Transportation between Civil Aviation Passengers and Aircraft Carriers Article 4
If a carrier delays in the transportation or changes the route or place of takeoff and/or landing so as to affect the rights or interests of passengers, it shall timely provide free of charge the following services as dictated by actual situations and the needs of passengers:(1)Necessary communications;(2)Necessary meals or accommodations;(3)Necessary articles to keep out the cold or first-aid articles; or(4)Necessary connecting flights or other vehicles.A carrier shall attend to the rights and interests of passengers in a reasonable manner; and if the provision of any of the foregoing services is not possible owing to local conditions, the carrier shall forthwith explain to passengers in detail the reasons therefor, and properly handle the situation.
中文原文 民用航空乘客與航空器運送人運送糾紛調處辦法第4條
運送人因運送遲延或變更航線或起降地點，致影響旅客權益者，應視實際情況並斟酌乘客需要，適時免費提供下列服務：
（一）必要之通訊。
（二）必要之飲食或膳宿。
（三）必要之禦寒或醫藥急救之物品。
（四）必要之轉機或其他交通工具。
運送人應合理照顧乘客權益，如受限於當地實際情況，無法提供前項服務時，應即向乘客詳實說明原因並妥善處理。
（一）必要之通訊。
（二）必要之飲食或膳宿。
（三）必要之禦寒或醫藥急救之物品。
（四）必要之轉機或其他交通工具。
運送人應合理照顧乘客權益，如受限於當地實際情況，無法提供前項服務時，應即向乘客詳實說明原因並妥善處理。