Regulations Governing the Mediation of Disputes Arising from the Transportation between Civil Aviation Passengers and Aircraft Carriers Article 2

For the purposes of maintaining the operation of airports and preserving the nation’s image, the Civil Aviation Administration , Ministry of Transportation and Communications (hereinafter referred to as the “CAA”) shall render assistance in mediating any and all disputes arising out of the transportation between civil aviation passengers (hereinafter referred to as “passenger” or “passengers”) and an aircraft carrier (hereinafter referred to as “carrier” or “carriers”).CAA may commission the airport operator to mediate any and all disputes arising out of the passenger and carrier in the preceding paragraph.The commissioned airport operator and matters, and the legal basis for such commission in the preceding paragraph shall be publicly announced and published in a government gazette.