Regulations of Foreign Civil Air Transport Enterprise Article 4-1

A foreign civil air transport enterprise operating scheduled passenger routes service in ROC, shall abide by the following consumer protection measures.1) Establishing flight abnormal processing mechanism.2) Providing the Chinese service dedicated hotline within the territory of ROC.3) Constructing the online trading platform and providing the conditions of carriage in traditional Chinese except for the enterprise operating without the online trading platform.4) Providing the relevant information according to the template of notice for trading international flight tickets.The provisions of subparagraphs 1 and 2 in the preceding paragraph shall apply mutatis mutandis to a foreign civil air transport enterprise operating passenger charter and scheduled cargo routes service in ROC.The foreign civil air transport enterprise setting up a branch office or entrusting a general sales agent in accordance with applicable laws before the entry into force on April 21, 2017 of this regulation as amended, shall submit the consumer protection measures to CAA for record as per the above two paragraphs within six months starting from the day for the entry into force of this regulation as amended.