Standard for Popularized Delivery Services Article 10
Chunghwa Post shall set up a 24-hour customer service line and various complaint channels, and properly handle the relevant responses and complaints.
中文原文 遞送普及服務標準第10條
中華郵政公司應設置二十四小時客戶服務專線及各種申訴管道，並對相關之反映及申訴妥適處理。