Postal Act Article 29
In the event that any of the following should happen to a mail item, the sender may lodge a claim with Chunghwa Post for compensation:1. Loss of part or whole, theft or damage of a parcel, express mail, value-declared mail, or insured mail.2. Total loss or theft of other types of registered mail items other than the ones provided in the preceding subparagraph. 3. Delays in delivering mail with a time limit and express mail , if the fault of Chunghwa Post after investigation.4. Registered mails are not delivered in accordance with the regulations for handling registered mail announced by Chunghwa Post. The right of indemnity mentioned in the preceding paragraph may be exercised by the addressee in any of the following situations:1. Evidence produced by the addressee that the right of indemnity has been delegated by sender to the addressee.2. The addressee has stated to reserve the right of indemnity at the time the partially damaged or pilfered mail item is received. The sender or addressee should not seek compensation to Chunghwa Post based on laws other than the stipulation provided in the preceding two paragraphs.
中文原文 郵政法第29條
郵件有下列情形之一者，寄件人得向中華郵政公司請求補償：
一、包裹郵件、快捷郵件、報值郵件、保價郵件全部或一部遺失、被竊或毀損。
二、前款以外之其他各類掛號郵件全部遺失或被竊。
三、限時郵件、快捷郵件遞送延誤，經查明為中華郵政公司之過失所致。
四、掛號郵件未依中華郵政公司公告之處理規定遞送。
前項求償權，有下列情形之一者，得由收件人行使：
一、收件人提出證據，證明已由寄件人授與求償權。
二、郵件一部毀損或被竊，收件人收受其餘部分並聲明保留求償權。
寄件人或收件人除依前二項規定請求補償外，不得依其他法律向中華郵政公司請求賠償。
一、包裹郵件、快捷郵件、報值郵件、保價郵件全部或一部遺失、被竊或毀損。
二、前款以外之其他各類掛號郵件全部遺失或被竊。
三、限時郵件、快捷郵件遞送延誤，經查明為中華郵政公司之過失所致。
四、掛號郵件未依中華郵政公司公告之處理規定遞送。
前項求償權，有下列情形之一者，得由收件人行使：
一、收件人提出證據，證明已由寄件人授與求償權。
二、郵件一部毀損或被竊，收件人收受其餘部分並聲明保留求償權。
寄件人或收件人除依前二項規定請求補償外，不得依其他法律向中華郵政公司請求賠償。