Regulations for Motor Vehicle Safety Investigation, Recall /Correction, Supervision and Management(The official Regulations are written in Chinese, this English edition is for your reference only.) Article 5

The format and of the above-mentioned information shall be stipulated by the MOTC.After receiving the information regarding vehicle safety complaints, the professional institution shall follow relevant Laws or Regulations to manage it.
中文原文 汽車安全性調查召回改正及監督管理辦法第5條
前條汽車安全性申訴案件通報方式及文書格式,由交通部另訂之。
專業機構接獲汽車安全性申訴案件之資料處理與運用,應依相關法令規定辦理。

English translation for reference only; the Chinese text prevails. Not legal advice.