Regulations on the Management and Supervision of Preshipment Inspections Article 17

If a resolution is inconclusive two days after exporters have filed a written complaint with an inspection entity, exporters can propose mediation by independent review. They can apply within 14 days to the TITA in writing to propose mediation, in which case they also need to contact the inspection entity in this regard.Within 2 days of an exporter and a preshipment inspection entity agreeing to proceed with mediation, the TITA must establish a mediation panel to handle the dispute.
中文原文 裝運前檢驗監督管理辦法第17條
出口人依第十五條規定向檢驗機構提出申訴後二日內未能解決爭議時,得於獲知爭議未能解決之日起十四日內向貿易署提出調解之書面申請,並應副知檢驗機構。
貿易署應於雙方當事人同意進行調解後二日內,成立調解小組處理爭議。

English translation for reference only; the Chinese text prevails. Not legal advice.