Regulations on the Management and Supervision of Preshipment Inspections Article 15

Inspection entities shall designate, at each of their office locations, officials to receive and handle appeals by exporters. These officials shall be available to receive exporter grievances during normal business hours.An exporter with an appeal must provide the designated official(s) with the facts concerning the specific transaction in question, the nature of the grievance, and a proposed solution, in writing.The designated officials in the first paragraph of this Article shall, upon receiving the written complaint from an exporter, reach a decision on it as soon as possible.