Regulations on Required Information for Certification Practice Statements Article 13

A certification service provider shall specify whether subscribers can request for refund. If applicable, it shall also specify the procedures for refund.
中文原文 憑證實務作業基準應載明事項準則第13條
憑證機構應於其作業基準中載明用戶是否得請求退費;用戶得請求退費者,並應載明請求退費之程序。

English translation for reference only; the Chinese text prevails. Not legal advice.