Copyright Collective Management Organization Act Article 20
A CMO shall have a complaint committee to handle disputes between members and the CMO in accordance with its articles of organization. The committee shall have at least five members, who shall be elected by the general meeting of members from among CMO members, impartial members of society, or scholars or experts.A CMO may stipulate in its articles of organization that any dispute between a member and the CMO shall not be brought up at a general meeting of members until it has been handled by the complaint committee.A director, supervisor, or staff member of a CMO shall not be a member of its complaint committee.A complaint committee member shall withdraw voluntarily if he/she has personal interest in a complaint case.A CMO shall notify the complaining member of the decision made by the complaint committee and the decision shall be carried out by the board of directors. However, the case may be brought up for resolution at a general meeting of members if the complaining member or the board of directors is opposed to the decision rendered by the complaint committee.
中文原文 著作權集體管理團體條例第20條
集管團體應設申訴委員會，依章程處理會員與集管團體間之爭議；其委員人數不得少於五人，由會員大會就會員、社會公正人士或學者專家選任之。
集管團體得以章程明定會員與集管團體間之爭議，未經申訴委員會處理者，不得向會員大會提出。
申訴委員不得由集管團體之董事、監察人或工作人員擔任。
申訴委員就申訴事項有利害關係者，應自行迴避。
集管團體應將申訴委員會之裁決通知申訴之會員，並由董事會予以執行。
但申訴之會員或董事會有異議時，得提請會員大會議決之。
集管團體得以章程明定會員與集管團體間之爭議，未經申訴委員會處理者，不得向會員大會提出。
申訴委員不得由集管團體之董事、監察人或工作人員擔任。
申訴委員就申訴事項有利害關係者，應自行迴避。
集管團體應將申訴委員會之裁決通知申訴之會員，並由董事會予以執行。
但申訴之會員或董事會有異議時，得提請會員大會議決之。