Crime Victim Rights Protection Act Article 94
Crime victims or their family members who believe that the services provided by the branch have violated the laws or regulations, or are inappropriate may file an appeal with the branch.The appeal in the preceding Paragraph may state the following items orally, in writing or by e-mail:1. The name, residence and telephone number of the appellant.2. The name, residence and telephone number of legal representative or agent (if any).3. The counterparty, facts, reasons and evidence of the appeal.4. Date of appeal.The branch shall make a decision within 30 days from the date of accepting the appeal, and notify the appellant and protection organization in writing. If necessary, an extension may be conducted and the extension period shall not exceed 30 days.If the branch believes that the major content of the appeal is unclear or dubious, it may notify the appellant to make a supplementary statement.If the appellant falls under any of the following circumstances, his/her appeal may not be handled:1. The appellant is anonymous or does not specify the cause of the appeal.2. The appellant fails to cooperate with the investigation or does not provide the relevant supporting materials.3. The appeal with the same reason has been properly handled by the branch and has been clearly replied. However, this does not apply if the appellant presents any new facts or evidence sufficient to justify the need for a re-investigation.4. It has been more than two years since the withdrawal of the same appeal or upon the occurrence of the incidence of the appeal.5. Decisions or review decisions on compensation payable for crime victims.6. The reasons for the appeal are the responsibilities of other agencies (institutes) or groups.
中文原文 犯罪被害人保護法第94條
犯罪被害人或家屬對分會提供之服務認為有違反法令或不當者，得向分會提出申訴。
前項申訴得以言詞、書面或電子郵件，陳明下列事項：
一、申訴人姓名、住居所、電話。
二、有法定代理人或申訴代理人者，其姓名、住居所、電話。
三、申訴之對象、事實、理由及證據。
四、申訴之年、月、日。
分會處理申訴事件，應於受理申訴日起三十日內作成決定，並以書面通知申訴人及保護機構，必要時得延長之，延長期間以三十日為限。
分會認為申訴事件之重要內容不明確或有疑義者，得通知申訴人補陳之。
申訴事件有下列情形之一者，得不予處理：
一、申訴人不具名或未指明申訴事由。
二、申訴人不配合調查或不提供相關佐證資料。
三、同一申訴事由，經分會予以適當處理並已明確回覆。
但申訴人提出新事實或新證據足證有重行調查之必要，不在此限。
四、同一申訴事件經撤回或申訴事實發生已逾二年。
五、關於犯罪被害補償金之決定或覆議決定。
六、申訴事由屬其他機關（構）或團體之權責。
前項申訴得以言詞、書面或電子郵件，陳明下列事項：
一、申訴人姓名、住居所、電話。
二、有法定代理人或申訴代理人者，其姓名、住居所、電話。
三、申訴之對象、事實、理由及證據。
四、申訴之年、月、日。
分會處理申訴事件，應於受理申訴日起三十日內作成決定，並以書面通知申訴人及保護機構，必要時得延長之，延長期間以三十日為限。
分會認為申訴事件之重要內容不明確或有疑義者，得通知申訴人補陳之。
申訴事件有下列情形之一者，得不予處理：
一、申訴人不具名或未指明申訴事由。
二、申訴人不配合調查或不提供相關佐證資料。
三、同一申訴事由，經分會予以適當處理並已明確回覆。
但申訴人提出新事實或新證據足證有重行調查之必要，不在此限。
四、同一申訴事件經撤回或申訴事實發生已逾二年。
五、關於犯罪被害補償金之決定或覆議決定。
六、申訴事由屬其他機關（構）或團體之權責。