Act governing of Group lnsurance of Students at Schools at Senior Secondary Level or Below and Young Children at Educare Service lnstitutions Article 21

Any dispute arising from the insurer’s handling of the group insurance shall be mediated in accordance with the dispute management provisions stipulated by the central competent authority.A dispute resolution body set up in accordance with the Financial Consumer Protection Act shall be commissioned by the central competent authority to handle the mediation referred to in the preceding paragraph, and the central competent authority will be liable for the expenses incurred.The mediation is established when both parties, the insurer and the Insured, agree. If a mediation is agreed on, a written mediation agreement shall be prepared.The mediation agreement shall be prepared in the name of the dispute resolution body and served on the parties involved. The provisions of the Code of Civil Procedure governing the serving of legal notices apply, mutatis mutandis, to the serving of the mediation agreement.In the peremptory period of 90 days from the date the mediation is established, the Insured and their legal representative may apply to the dispute resolution body for it to submit the mediation agreement to the court and request its approval. Within five days from the day on which such an application is received, the dispute resolution body shall submit the mediation agreement and related documents and evidence to the court with jurisdiction where the office of the dispute resolution body is located for approval. If, however, before the dispute resolution body submits the documents to the court requesting approval, the insurer completes fully taking remedial action in accordance with the content of the mediation agreement, then there is no requirement to submit the documents and request approval.Except in the circumstances referred to in Paragraph 7, the court shall give approval to the mediation agreement referred to in the preceding paragraph. After the court has given approval, it shall return the approved mediation agreement, together with the mediation case related documents and evidence, to the dispute resolution body and shall serve the original copies of the approved mediation agreement on the parties involved.If the court withholds approval because the content of the mediation agreement is in violation of any ordinances, public order, or customary social morality, or if its compulsory enforcement is not possible for some other reason, then the court shall inform the dispute resolution body and the parties involved of its reasons.A mediation agreement that has been approved by a court of law in accordance with the provisions of Paragraph 6 has the same effectiveness as a final and irrevocable civil case ruling, and the parties involved are not permitted to institute any further legal proceedings in connection with this case.After a mediation agreement has been given approval by a court, if there are legal grounds which make it void or voidable, a party involved may file suit in the district court with jurisdiction to request that the mediation be declared void or revoke the mediation.The situation described in the preceding paragraph is governed, mutatis mutandis, by the provisions of Articles 500 to 502, and Article 506 of the Taiwan Code of Civil Procedure, and of Article 18, Paragraph 2 of the Compulsory Enforcement Act.Regarding the mediation referred to in Paragraphs 1~3, the regulations governing the application for mediation, mediation procedure, qualifications of mediation personnel, recusal, time limit for mediation, preparation of mediation agreements, service fees, commissioning of the handling, and any other matter that has compliance requirements shall be prescribed by the central competent authority.