Early Childhood Education and Care Act Article 40

In cases where it is alleged that a young child’s rights or interests have been harmed by an educare service institution’s educare services, parents or guardians may file a complaint with said educare service institution. If parents or guardians are dissatisfied with the responses to the complaint, they may appeal to the municipal or county(city) competent authority where the educare service institution is located within 30 days upon receiving a response to their complaint. If dissatisfied with the decision of the municipal or county(city) competent authority, parents or guardians may proceed with litigation or appeal in accordance with the law.The municipal or county(city) competent authority shall convene an appeals and arbitration committee to deal with the matters described in the preceding Paragraph; members of the appeals and arbitration committee shall include representatives from the competent authority, educare and child welfare groups, preschool educators associations, parent associations, administrative personnel from the educare service institution, and scholars or experts specialized in law, education, child welfare, psychology, or counseling. Non-agency representatives shall account for no less than half of the total number of members, and members of either gender shall account for more than one-third of the total members. The municipal or county(city)competent authority shall stipulate autonomous regulations regarding the organization, structure, and matters of appeal.