Early Childhood Education and Care Act Article 38

Parents or guardians may request the educare service institution for explanation if they dissent to the means or the content of educare services. The educare service institution may not refuse explanation without valid reason, and shall make adjustments or modifications as needed.
中文原文 幼兒教育及照顧法第38條
父母或監護人對教保服務機構提供之教保服務方式及內容有異議時,得請求教保服務機構提出說明,教保服務機構無正當理由不得拒絕,並視需要修正或調整之。

English translation for reference only; the Chinese text prevails. Not legal advice.